Shipping policy

General Information

Every order is carefully reviewed and handcrafted by our skilled production team. Manufacturing begins only after your order is placed and your size selection is confirmed. Once we send you a size confirmation email and receive your approval, we proceed with crafting your item based on your specified details.

We currently offer free standard shipping on all orders, worldwide.

We do not hold pre-made stock. All items are made to order, and stitching commences after receiving your order and size confirmation. Standard production typically takes 4 to 5 business days.

Please Note: Items featuring custom embroidery or complex designs require an extra 3 to 4 business days for production. This additional time is added to the standard manufacturing timeframe.

Unless unexpected circumstances arise, we strive to fulfill your order within 5 business days from the purchase date. Business days run Monday through Friday, excluding public holidays. Please note that we do not process or dispatch shipments on Saturdays and Sundays.

Delivery dates may vary depending on courier practices, destination location, chosen delivery method, and the specific items ordered. Orders containing multiple items may arrive in separate packages.

Delivery Location

Items featured on our store are available for worldwide shipping.

Delivery Time

Estimated delivery timelines are provided once your order is placed. Delivery timeframes begin from the date of order placement and are subject to order approval and acceptance.

Under standard conditions, we aim to dispatch all orders within 5 business days. Transit time generally takes between 3 to 5 business days, varying according to the courier service, destination, and external circumstances.

Orders are not shipped on weekends (Saturday and Sunday).
Products may be delivered in multiple or separate shipments.

Courier Services

To guarantee high-quality service, we partner with express shipping carriers such as DHL, FedEx, UPS, and Skynet. We retain the right to select the most suitable carrier to ensure efficient delivery.

APO/PO Box Addresses: We are currently unable to deliver to PO, APO, DPO, or FPO box addresses.

Customs, Duties & Taxes

International shipments may incur import taxes, customs duties, and clearance fees levied by the destination country. These charges are not included in our item prices or shipping fees and remain the sole responsibility of the customer.

We cannot be held responsible for transit delays caused by customs inspection procedures.

Delivery Instructions

Special delivery requests can be added during checkout.

If you need to request modifications after placing an order, please contact us via email at hellogeekjacket@gmail.com within 12 hours of purchase. We will make every effort to accommodate your request whenever possible.