Shipping policy

Shipping Policy

At Geek Jacket, we aim to make the delivery process clear and straightforward from the moment you place your order until your jacket arrives.

This Shipping Policy explains our processing times, estimated delivery windows, tracking, international shipping and what to do if you experience a delivery issue.

Order Processing

Orders are generally processed within 4 to 5 business days after successful payment confirmation.

Processing includes order verification, preparation, quality checks and packaging before your order is handed over to the shipping carrier.

Business days generally exclude weekends and public holidays.

Custom, made-to-order, personalized or pre-order products may require additional processing time. Where applicable, estimated production or processing information may be provided on the relevant product page.

Estimated Delivery Times

After processing, estimated delivery times are:

Standard Domestic Shipping: approximately 5–12 business days.

Expedited Domestic Shipping: approximately 2–5 business days.

International Shipping: approximately 10–25 business days.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery can vary depending on destination, carrier operations, weather, holidays, customs processing and other circumstances outside our reasonable control.

International Shipping

Geek Jacket ships to international destinations where delivery service is available.

International shipments may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country.

Unless otherwise stated during checkout, customs duties, import taxes and similar charges are the customer's responsibility. Geek Jacket does not control charges imposed by local customs authorities.

Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address associated with your order when tracking is available.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If you have not received expected tracking information or believe there is an issue with your shipment, contact hellogeekjacket@gmail.com with your order number.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Full name
Street address
Apartment or unit number, if applicable
City
State or province
Postal or ZIP code
Country
Contact information

If you notice an address error after ordering, contact us as quickly as possible at hellogeekjacket@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Shipping Delays

Occasionally, shipments may take longer than expected due to circumstances such as customs clearance, severe weather, carrier disruptions, high-volume periods, holidays or other events beyond our reasonable control.

We appreciate your patience when these circumstances occur.

Incorrect, Missing or Damaged Deliveries

If your package arrives damaged, contains an incorrect item or appears to have another fulfillment issue, contact us promptly at hellogeekjacket@gmail.com.

Please include your order number, a description of the issue and clear photographs where relevant so our support team can review the situation.