Leather Jacket FAQs: Sizing, Shipping & Care | Geek Jacket
Get answers about leather jacket sizing, fit, materials, shipping, returns, exchanges, order tracking and care when shopping at Geek Jacket.
Frequently Asked Questions
Find answers to frequently asked questions about shopping at Geek Jacket, including jacket sizing and fit, leather materials, shipping and delivery, order tracking, returns and exchanges, and leather jacket care.
How can I contact Geek Jacket about an order?
For general order assistance, Geek Jacket lists hellogeekjacket@gmail.com. The current contact page states a typical response time of 24–48 business hours.
Does Geek Jacket offer biker, bomber, varsity and shearling jackets?
Yes. Geek Jacket carries multiple outerwear styles, including biker, bomber, varsity, suede and shearling jackets, alongside leather blazers, coats, winter jackets and other men's and women's styles.
What is the difference between genuine leather, faux leather and suede jackets?
Genuine leather is made from animal hide, while faux leather uses synthetic materials designed to reproduce the appearance of leather. Suede is a type of leather distinguished by its soft, napped surface. Each material differs in texture, maintenance, durability and price, so check the individual product description before purchasing.
How should I care for a genuine leather jacket?
Keep genuine leather away from prolonged moisture, excessive heat and direct sunlight. If it becomes wet, allow it to air-dry naturally rather than using direct heat. Store the jacket on a supportive hanger in a cool, dry place and use leather-care products suitable for the specific type of leather.
What happens if my jacket arrives damaged or I receive the wrong item?
Contact Geek Jacket customer support promptly with your order number and clear photos of the problem. For defective or incorrect items, Geek Jacket's policy provides for a replacement or refund after the issue is reviewed.
Can I return or exchange a Geek Jacket order?
Return requests must be postmarked within 20 days of the original purchase date. Since orders are typically delivered within 8–9 days, this allows roughly 11–12 days from delivery to evaluate your jacket and request a return or exchange.
How can I track my Geek Jacket order?
Once your order ships, you'll receive a shipping confirmation email with tracking information. If you don't receive it within 3 business days of dispatch, contact us.
How long does Geek Jacket take to ship an order?
Because every jacket is handcrafted to order, production typically takes 4–5 business days after your size confirmation (plus 3–4 additional days for custom embroidery or complex designs). We aim to dispatch all orders within 5 business days. Business days are Monday–Friday, excluding public holidays.
Does Geek Jacket ship internationally?
Yes. International orders typically arrive within 10–25 business days depending on destination and customs processing. Most customers receive their order within 8–9 days of purchase.
Does Geek Jacket sell jackets for both men and women?
Yes. Geek Jacket offers dedicated men's and women's collections, including leather jackets, bomber and biker styles, suede and shearling jackets, seasonal outerwear and other designs.
How should a leather jacket fit?
A leather jacket should generally feel comfortably fitted through the shoulders and chest while still allowing normal arm movement. Biker and tailored styles typically have a closer fit, while bomber, varsity and winter jackets may offer a more relaxed silhouette. Always check the specific product's sizing information before ordering.
How do I choose the right leather jacket size?
For the best fit, compare your body measurements with the size information provided for the jacket you want to purchase. Pay particular attention to chest or bust, shoulders, sleeve length and overall jacket length. If you plan to wear heavier layers underneath, factor that into your preferred fit.
Are Geek Jacket products made from genuine leather?
Material varies by product. Geek Jacket carries genuine leather styles as well as jackets made from suede, shearling and other materials. Check the material and product details on each product page before ordering to see exactly what a specific jacket is made from.
What types of jackets does Geek Jacket sell?
Geek Jacket offers men's and women's jackets across a wide range of styles, including leather jackets, biker jackets, bomber jackets, varsity jackets, suede jackets, shearling jackets, leather coats, winter jackets, trench coats, cosplay jackets and more. Our collections range from timeless leather outerwear to bold, trend-inspired styles.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If you're not completely happy with your order, please get in touch and we'll work with you to find a solution.
For full details on returns and refunds, please review our return and refund policy.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Enjoy free shipping on all orders, worldwide. We'll confirm your delivery details before checkout.