Refund policy

Return & Exchange Policy

We want you to feel confident when ordering from Geek Jacket. If an eligible item isn't right for you, our return and exchange policy explains the options available and how to request assistance.

20-Day Return Window

Eligible products may be returned within 20 days of delivery.

To qualify for a return, the item must be:

Unworn and unused
Unwashed
In its original condition
Free from stains, odors, damage or alterations
Returned with original tags attached
Returned with original packaging where reasonably possible

Items that do not meet these requirements may not qualify for a refund or exchange.

How to Request a Return

Before sending an item back, contact our support team at hellogeekjacket@gmail.com.

Please provide:

Your name
Order number
Item you wish to return
Reason for the return
Photographs where the item is damaged, defective or incorrect

Our team will review your request and provide the appropriate return instructions if your return is eligible.

Please do not send a return without first contacting us.

Exchanges

Need a different size or color?

Eligible products may be exchanged subject to product and size availability. Contact hellogeekjacket@gmail.com with your order details and the size or variation you require.

If the requested replacement is unavailable, our team will explain the available alternatives.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive a product that is damaged, defective or different from what you ordered, contact us promptly at hellogeekjacket@gmail.com.

Include your order number and clear photographs showing the issue.

Once reviewed, we will determine the appropriate resolution, which may include a replacement or refund where applicable.

Non-Returnable Items

Certain products may not be eligible for standard returns, including:

Items specifically marked Final Sale
Clearance products designated as non-returnable
Products showing signs of wear or use
Washed, altered or damaged products
Products returned without required tags
Certain customized or personalized products, where clearly disclosed before purchase

Any product-specific return restriction should be reviewed before ordering.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method where possible.

Banks and payment providers may require additional processing time before the refunded amount appears in your account.

Original Shipping Charges

Original shipping charges and return shipping costs may be non-refundable except where required by applicable law or where the return results from an error attributable to Geek Jacket.

Any applicable return-shipping responsibility will be communicated during the return process.

Return Responsibility

Please package returned products securely.

Where customers are responsible for return shipping, we recommend using a trackable delivery service and retaining proof of shipment until the return has been completed.