Refund policy

Thank you for shopping with us. We hope you are pleased with your purchase. However, if you are not fully satisfied with your order for any reason, you may return it to us for a complete refund or an exchange so we can make it right. Please review the details below regarding our return and refund guidelines.

RETURNS

All return requests must be postmarked within twenty (20) days of the original purchase date. Orders are typically delivered within 8 to 9 days after order submission on our site. This allows customers a window of 11 to 12 days from delivery to evaluate the product and file for an exchange or refund. Returns submitted after this period will not be accepted.

All returned items must be in brand-new, unused condition with all original tags and labels attached.

Important Notes:

1. Size-Related Issues:

A 100% full refund is provided only if you responded to our size confirmation email within 24 hours of receiving it. Our team sends this confirmation shortly after your order is placed, containing detailed measurement guidance (chest, waist, shoulders, and length). Reading and replying to this email is the customer's responsibility (please check your spam folder if it doesn’t appear in your primary inbox).
If the delivered jacket does not match the confirmed specifications sent in your reply, you are eligible for a 100% full refund.
If the jacket matches the confirmed dimensions but still fails to fit properly, you are eligible for an exchange or a 70% partial refund.
Because all items are custom tailored to order based on selected sizes, completing size confirmation is crucial.

2. Delayed, Damaged, or Defective Items:

If your shipment is not delivered within 30 days, or if it arrives damaged/defective, you qualify for a 100% full refund. To claim a refund under these conditions, you must complete the standard return process outlined below.

3. Additional Return Requirements:

Once a return or exchange request is submitted, you must ship the item back within 4 to 5 business days and submit clear photographs of the jacket.
For size-related requests, you must wear the jacket in photos to demonstrate the fitting issue clearly.

RETURN PROCESS

To initiate a return or exchange, please email customer support at hellogeekjacket@gmail.com with your order number and photo evidence of the issue.

Size issues: Provide photos wearing the jacket to illustrate where it is too loose or tight.
Damages/Defects: Provide clear photos highlighting the specific fault.

After we inspect the submitted photos, an RMA number will be issued only after you send proof that the item has been repackaged in its original condition. Once you receive your RMA number, dispatch your package to:

Geek Jacket

Attn: Returns / RMA #

77 Leamington Road, Blackburn, BB2 6HG,
United Kingdom

Note: Return shipping fees are the responsibility of the customer.

REFUNDS

Upon receiving and inspecting your returned item, we will process your refund or exchange. Please allow at least ten (10) days from the date we receive your return for processing to complete. We will notify you via email once processing is complete.

Required Tracking Information: After initiating a return for a refund, you have 1 to 2 days to ship the jacket back and provide us with the courier's name and tracking code. This tracking code is required to verify delivery to our return address. Failure to provide tracking info within this timeframe will forfeit eligibility for a refund.

EXCHANGES

To request an exchange, send clear photos showing yourself wearing the jacket along with an explanation of the exact issue.

Size Exchanges: Inform our team of the measurement adjustments needed for an accurate fit. We will fabricate a replacement jacket customized to your updated specifications.
Damage/Defect Exchanges: Send photos highlighting the specific defect. Once verified, a replacement item will be produced.
Exchange Limitations: Only one (1) exchange request is allowed per order. Once the replacement item is delivered, the purchase is final and no further exchanges or refunds will be issued.
The replacement jacket will only be manufactured and shipped after the original item is received at our facility. A new tracking number will be sent once the exchange ships.

CUSTOM & TAILORED ORDERS

We offer custom sizing and bespoke modifications for jackets. Please note that customized products are non-refundable for a 100% full refund. However, we offer two resolution options for unsatisfied orders:

Option 1: Receive a 70% partial refund of the total purchase price.
Option 2: Exchange the item for another item of equal value by covering only the reshipment costs.

ORDER CANCELLATIONS

Because all products are made to order and not fulfilled from existing stock, the following cancellation conditions apply:

Cancelled within 24 hours of purchase: A $10 platform processing fee will be deducted from your refund.
Cancelled after 24 hours: A 25% cancellation fee is deducted to cover initial production costs, and 75% will be refunded to your original payment method.

REFUNDS FOR CORRECTLY SHIPPED ORDERS

If an order was placed by mistake but shipped accurately according to the specs selected at checkout, you remain eligible for a 75% refund (the remaining 25% covers non-recoverable production, handling and carrier fees). Customers are responsible for reviewing product listings carefully before placing an order.